Shipping and Return Policy
US Domestic Shipping
At EllegantLuxe, we strive to provide you with prompt and reliable shipping services to ensure your order reaches you in a timely manner. Here are some details regarding our shipping process:
Order Processing: Regular orders are typically shipped within 1-2 business days of being placed. Please note that as all of our jewelry pieces are handmade, it may take 3-5 business days for orders to be processed and shipped.
Shipping Schedule: EllegantLuxe usually ships orders once per business day. However, shipping days may vary based on the frequency and volume of orders received.
Shipping Confirmation: Once your order is fulfilled and ready to be shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your package as it makes its way to you.
Customer Inquiries: If you have any questions or concerns regarding your order or shipping process, please don't hesitate to reach out to us at ellegantluxe@gmail.com. Our team is here to assist you and ensure a smooth shopping experience.
Damaged Orders
While we take every precaution to ensure that your order arrives in perfect condition, we understand that accidents can happen during transit. If you receive your package and find that your order is damaged, please follow these steps:
Document the Damage: Take a clear picture of the damaged product(s) as soon as possible.
Contact Us: Send the picture of the damaged product(s) to ellegantluxe@gmail.com along with a description of the damage.
Resolution: Once we receive your notification and assess the damage, we will work quickly to resolve the issue and ensure your satisfaction. This may involve providing a replacement or issuing a refund, depending on the circumstances.
At EllegantLuxe, your satisfaction is our top priority, and we are committed to providing you with high-quality products and excellent customer service. Thank you for choosing EllegantLuxe for your jewelry needs.