Customer Care

How do I care for my Ellegantluxe Beads Pieces?

  • Keep your jewelries in a cool dry place away from humidity.

  • Protect your jewelries from scratches, harsh chemicals, sharp blows, sunlight and extreme temperatures.

  • Never wear your jewelries while swimming, because chlorine can cause damage to your jewelry or various metals.

  • Also avoid contact with water, lotions, perfumes and oil-based as these can tarnish the metal.

1) How do I find something I am looking for on your website?

If you are looking for something specific, try our search engine located on the top left of our website pages. If you do not see what you want, email us at Ellegantluxe@gmail.com and we will let you know if we can get the item for you.

2) What payment methods do you accept?

We accept MasterCard, Discover, Visa, Debit Card, PayPal and Stripe.

3) What type of online payment do you use?

We use Stripe for processing payment. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure.

4) Is Stripe a legit payment method?

Stripe is accredited with the Better Business Bureau and maintain an A+ rating. Stripe offers a global payment system that can accept over 135 currencies with transparent pricing and discounts for high volume merchants.

5) Is Stripe safe for buyers?

Stripe is a certified PCI Service provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.

6) How can I contact you?

You may contact us at ellegantluxe@gmail.com. We do our best to reply to every inquiry within one business day.

7) Do you do custom made jewelry?

Yes, we do custom-made for any occasions feel free to email us at ellegantluxe@gmail.com or by phone at 845-637-8985.

If you are interested in custom-made, please kindly send us an email at ellegantluxe@gmail.com. In the email let us know what you need, the amount and when you need it by. At EllegantLuxe we value our customers, our goal is to make sure that our customers are happy with their orders. Turn your post notifications and be sure to subscribe wit your email address for alerts and giveaways.

Be Ellegant Be You…