Customer Care

To care for your EllegantLuxe bead pieces and ensure they maintain their beauty and quality, follow these simple guidelines:

  1. Storage: Store your jewelry in a cool, dry place away from humidity to prevent tarnishing and damage.

  2. Protection: Protect your jewelry from scratches, harsh chemicals, sharp blows, sunlight, and extreme temperatures. Consider storing each piece separately in a soft pouch or jewelry box to prevent tangling and damage.

  3. Avoid Water Exposure: Never wear your jewelry while swimming, as chlorine can cause damage to your jewelry or various metals. Additionally, avoid contact with water, lotions, perfumes, and oil-based substances, as these can tarnish the metal and affect the appearance of your beads.

For any specific inquiries or assistance with finding items on our website, here are some commonly asked questions and answers:

  1. Finding Items: Utilize our website's search engine located on the top left of our pages. If you cannot find what you're looking for, feel free to email us at Ellegantluxe@gmail.com, and we'll assist you in locating the item.

  2. Payment Methods: We accept MasterCard, Discover, Visa, Debit Card, PayPal, and Stripe.

  3. Online Payment: We use Stripe for processing payments, ensuring the highest level of security for your transactions.

  4. Stripe Legitimacy: Stripe is accredited with the Better Business Bureau and maintains an A+ rating, offering a global payment system with transparent pricing and discounts for high-volume merchants.

  5. Stripe Safety: Stripe is a certified PCI Service provider Level 1, ensuring stringent security measures for buyers' safety.

  6. Contact Us: You can reach us at ellegantluxe@gmail.com, and we aim to respond to every inquiry within one business day.

  7. Custom-Made Jewelry: Yes, we offer custom-made jewelry for any occasion. Contact us via email at ellegantluxe@gmail.com or by phone at 845-637-8985 to discuss your needs and preferences.

Remember to turn on your post notifications and subscribe with your email address for alerts and giveaways. At EllegantLuxe, we prioritize customer satisfaction and aim to ensure that every customer is happy with their orders.

Be Ellegant, Be You...